Returns & Refunds – Simple, Hassle-Free Service
Your satisfaction means everything to us. If something’s not quite right, we’re here to make it right.
Changed Your Mind? No Problem. You can return any item within 30 days of receiving it.
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Let us know within 15 days of delivery if you'd like to return something.
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After that, you have another 15 days to send it back.
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Items must be unused and in their original condition.
To start your return, simply email us at info@ealingwindows.com. We'll provide you with a return reference and clear instructions.
Where to Send Your Return DIY-ware Returns Ealing Windows Ltd 84 Boston Gardens London, TW8 9LP
Please include your order number and a brief note on the reason for your return inside the package. Customers are responsible for return postage.
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In the case that an item is faulty, we may cover postage costs.
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We recommend using a tracked service for peace of mind in case of loss or damaged parcels.
Received a Faulty or Incorrect Item? In the unfortunate event that your order arrives faulty, damaged in transit, or is incorrectly supplied, please get in touch right away at info@ealingwindows.com, and include:
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Your order number
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A brief description of the issue
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A photo showing the fault or damage, where possible
This helps us resolve the issue quickly and often avoids the need to return the item. We advise checking your items within 48 hours of delivery to ensure everything is correct and in good condition.
We’ll make it right — whether that means a replacement or a full refund. And of course, we’ll cover the return shipping.
Looking to Exchange? The fastest way to exchange an item is to return it for a refund and place a new order.
Refunds Once we receive your return, we’ll process your refund to your original payment method within 10 business days. Please note, your bank may take a little longer to show the funds in your account.
Need to Cancel an Order? You can cancel your order any time before it ships — just email us at info@ealingwindows.com. If it’s already been dispatched, no problem — just follow our returns process once it arrives.
Exceptions We cannot accept returns for: Key Orders (unless cut incorrectly), goods that have been installed/used or altered, and items returned in a non-resalable condition (unless faulty).
Your Rights Our policy aligns with the Consumer Rights Act 2015 and the Consumer Contracts Regulations. You’re always protected if your item is faulty, damaged, or not as described.
Have a question? We’re here to help. Just email us at info@ealingwindows.com.